At Musk Toy™, we
take pride in delivering one-of-a-kind toys and accessories that inspire wonder
and creativity. Each product in our collection is thoughtfully designed to
stand out, offering a blend of innovation and enchantment that goes beyond
conventional toys. From distinctive accessories to innovative self-balancing
Lelo triangles, our range is crafted to ignite the imagination and bring joy to
every moment.
You have up to 48 hours from the time of purchase to cancel your order. Refunds will typically be processed back to your original payment method within 3–5 business days.
Our return policy allows for returns within 30 days of purchase. Unfortunately, we cannot process refunds or exchanges after this period. To qualify for a return, items must be unused, in their original condition, and packaged as received. Please note that certain products, such as health and personal care items, are non-returnable.
To initiate a return, email us at support@musktoy.com with your order details and the reason for the return. Customers are responsible for any shipping costs associated with returning items.
We proudly provide FREE worldwide shipping! Please allow 3–5 business days for order processing before dispatch. Delivery typically takes 10–15 business days depending on your location. Note that delivery timelines may be influenced by holidays, natural events, or global disruptions.
Yes, once your order has shipped, you will receive a confirmation email or text containing a tracking ID and a link to monitor your package. Please allow 3 business days for tracking details to become available.
If you realize your shipping address is incorrect, contact us immediately at support@musktoy.com. While we strive to process orders promptly, corrections can only be made within a limited window of time.
If your tracking indicates the package was delivered but you haven’t received it, please contact the shipping carrier directly. We are not liable for lost or stolen packages. For additional support, reach out to us at support@musktoy.com.
Regrettably, sale items are not eligible for refunds. Only regularly priced items can be refunded.
For any questions or assistance, contact our
customer support team at support@musktoy.com. We’re here to help!
Yes, Musk Toy™ offers wholesale options for businesses or individuals interested in bulk purchases. Please contact us at support@musktoy.com with details about your requirements, including the
products you’re interested in and the quantity. Our team will provide you with
a custom quote and discuss pricing, shipping, and any other details to suit
your needs. We look forward to partnering with you!